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After Sales Points in Portugal，Western America.
If you cut more, you can choose the LF version, it better in cutting, and the black edge will not be obvious.
We do accept paypal, credit card, and bank transfer.
Our default currency setting is USD, customers paying in other currencies will be automatically converted according to the exchange rate.
Yes, contact Support@ortur.net for a quote.
Yes, contact firstname.lastname@example.org and provide your social media link for us to review.
We will ship from US, BE,CN warehouse depend on customer location and stock availbility.
For most of countries , we provide free shipping, but some remote areas, including islands, etc.,free shipping is not provided. Buyers need to pay part of the shipping fee.
Currently, do not offer home delivery service.
1.Track your order status on website
2.Contact Support@ortur.net for more details
Laser Engraver: 12 months
Accessories: 6 months
Very welcome to extend warranty period. However, since different customer places the order in different time, the fee of extending warranty is also different. If you want to know details, please contact our customer service manager for specific details: email@example.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at Support@ortur.net and send picture of product condition. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Sorry for that situation, due to the complexity of the damaged parts, we need to check out the specific damage situation. Please contact our after-sales service team for alternative plan: firstname.lastname@example.org.
As we understand, you are having technical issues with our machine, we have a 24/7 team of customer support that would quickly address the problem.
Please visit our ticketing system at https://ortur.tech/support or email us at email@example.com.
A reply will be promptly sent