The Ortur Return Policy and Warranty Policy only apply to Ortur products you purchased from Ortur.net. For purchases made through Ortur’s authorized resellers, please contact them directly.
Ortur Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at Support@ortur.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@ortur.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Return shipping costs
Shipping costs must be covered by the buyer in the following situations:
1. Returning products for any reason other than a proven defect.
2. Buyer’s accidental returns.
3. Returning items claimed to have defects but were found by Ortur quality control to be in working condition.
4. Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
We will notify you once we’ve received and inspected your return, and let you know the refund status. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Ortur Warranty Policy
|Product||Warranty Period||Service Method|
|Laser Master Series||365 Days||Free Repair|
|LU2-4 Laser Module||365 Days||Free Repair/Replace|
|YRR 2.0 Rotatory Roller||365 Days||Free Repair/Replace|
|Z-axis Lifting Device||365 Days||Free Repair/Replace|
|Motherboard||365 Days||Free Repair/Replace|
|Detachable Cover||365 Days||Free Repair|
|Offline Controller Box||365 Days||Free Repair/Replace|
The Ortur warranty service described in this statement is only applicable to the products purchased by the buyer on Ortur.net. The warranty is effective from the purchaser's original purchase date.
During the corresponding warranty period, if this product is used in accordance with the instructions in the "User Manual", there will generally be no defects in materials or workmanship.
If the purchaser fails during the warranty period when using this product in accordance with the instructions in the User Manual, Ortur will choose to use new or repaired parts to repair the product according to the situation.
Ortur will send the corresponding missing or damaged parts/product without customer to pay any additional cost.
Free product and technical question inquiries through firstname.lastname@example.org.
The parts removed from the product during the warranty service will belong to Ortur, and the parts replaced during the warranty repair will continue for the remaining warranty period of the product used.
If the product is tested in accordance with the original product specifications and the operating system returns to normal, the product should be considered repaired.
The service turnaround time depends on the country and the product purchased.