Ortur will pay all the relative tariff costs, customers DO NOT NEED to pay any tariff fees.
If there is stock in the US/Belgium warehouse, your order will be shipped from the US/Belgium warehouse, otherwise it will be shipped from China.
Shipping logistics providers & Tracking Websites
4PX-A global logistics freight forwarder, different countries have different corresponding service providers, such as Hermes in Germany, Colissimo in France, and USPS in the United States.
Package Tracking Website: https://track.4px.com/#/
ePacket-Package Tracking Website: https://track.4px.com/#/
FedEx-Package Tracking Website: https://www.fedex.com/en-us/tracking.html or https://track.4px.com/#/
Processing time: All orders are shipped out within 48 hours of purchase.
Delivery Estimates: Usually within 1-15 business days (Shipping times are only estimates and unfortunately, cannot be guaranteed).
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at Support@ortur.net within 3 business days after receiving shipping.
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.
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