- All orders will be shipped within 48 hours. (Except weekends)
- The Laser Master series laser engraving machine enjoys a 30-day return guarantee and a one-year warranty.
- The Laser Master 2 Pro itself including LU2-4 24V Laser Module and Motherboard.
|Destination||Shipping Method||Ships From||Average Days*||Shipping Fee (USD)|
|Germany||DHL / UPS||Belgium||2-5||0|
|Hong Kong S.A.R.||EMS||China||3-7||0|
|United Arab Emirates||4PX||China||5-15||0|
|United States||FedEx / UPS||United States||2-7||0|
|Guam, United States||FedEx||China||3-10||45|
|Alaska & Hawaii, United States||FedEx||United States||2-7||30|
*Average Days for Reference Only
Ortur will pay all the relative tariff costs, customers DO NOT NEED to pay any tariff fees.
Shipping logistics providers & Tracking Websites
4PX-A global logistics freight forwarder, different countries have different corresponding service providers, such as Hermes in Germany, Colissimo in France, and USPS in the United States.
Package Tracking Website: https://track.4px.com/#/
EMS-Package Tracking Website: https://track.4px.com/#/
DHL-Package Tracking Website: https://www.dhl.com/gb-en/home.html or https://track.4px.com/#/
UPS-Package Tracking Website: https://www.ups.com/track?loc=en_US&requester=ST/
USPS-Package Tracking Website: https://tools.usps.com/go/TrackConfirmAction_input
FedEx-Package Tracking Website: https://www.fedex.com/en-us/tracking.html
Processing time: All orders are shipped out within 48 hours of purchase.
Delivery Estimates: Usually within 1-15 business days (Shipping times are only estimates and cannot be guaranteed).
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at Support@ortur.net within 3 business days after receiving shipping.
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.