Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Tariff
Ortur will pay all the relative tariff costs. Our customers do not need to pay any tariff fees.
Shipping Method
| Destination | Shipping Method | Ships From | Delivery Time | Shipping Fee (USD) |
| Argentina | FedEx | China | 3-7 | 45 |
| Australia | FedEx | China | 3-7 | 20 |
| Austria | DHL | China | 2-5 | 0 |
| Bahrain | 4PX | China | 4-10 | 0 |
| Belgium | DHL / UPS |
Czech Republic
|
2-5 | 0 |
| Brazil | FedEx | China | 3-7 | 45 |
| Bulgaria | DHL |
Czech Republic
|
2-5 | 0 |
| Canada | 4PX | China | 4-15 | 15 |
| Colombia | FedEx | China | 3-7 | 45 |
| Croatia | DHL |
Czech Republic
|
2-5 | 0 |
| Cyprus | 4PX | China | 5-20 | 25 |
| Czech Republic | UPS |
Czech Republic
|
2-5 | 0 |
| Denmark | UPS |
Czech Republic
|
2-5 | 0 |
| Estonia | DHL |
Czech Republic
|
2-5 | 0 |
| Fiji | FedEx | China | 3-7 | 45 |
| Finland | DHL |
Czech Republic
|
2-5 | 0 |
| France | DPD |
Czech Republic
|
2-5 | 0 |
| Germany | DHL / UPS |
Czech Republic
|
2-5 | 0 |
| Greece | DHL |
Czech Republic
|
2-5 | 0 |
| Hong Kong S.A.R. | Postal Service | China | 3-5 | 0 |
| Hungary | UPS |
Czech Republic
|
2-5 | 0 |
| Iceland | FedEx | China | 3-7 | 45 |
| Indonesia | FedEx | China | 3-7 | 0 |
| Ireland | DHL |
Czech Republic
|
2-5 | 0 |
| Israel | 4PX | China | 5-15 | 15 |
| Italy | UPS |
Czech Republic
|
2-5 | 0 |
| Japan | FedEx | China | 3-7 | 0 |
| Jordan | DHL | China | 5-15 | 30 |
| Kuwait | 4PX | China | 5-15 | 15 |
| Latvia | DHL |
Czech Republic
|
2-5 | 0 |
| Lithuania | DHL |
Czech Republic
|
2-5 | 0 |
| Luxembourg | UPS |
Czech Republic
|
2-5 | 0 |
| Macau S.A.R. | Postal Service | China | 3-5 | 0 |
| Malaysia | FedEx | China | 3-7 | 0 |
| Malta | DHL |
Czech Republic
|
2-5 | 10 |
| Mexico | FedEx | China | 3-7 | 20 |
| Montenegro | DHL | China | 3-10 | 45 |
| Netherlands | UPS |
Czech Republic
|
2-5 | 0 |
| New Zealand | 4PX | China | 3-10 | 0 |
| Norway | FedEx | China | 3-7 | 0 |
| Oman | 4PX | China | 5-15 | 0 |
| Philippines | FedEx | China | 3-7 | 20 |
| Poland | DHL |
Czech Republic
|
2-5 | 0 |
| Portugal | DHL |
Czech Republic
|
2-5 | 0 |
| Qatar | 4PX | China | 5-15 | 15 |
| Romania | DHL |
Czech Republic
|
2-5 | 0 |
| Russia | Postal Service | China | 5-20 | 15 |
| Saudi Arabia | 4PX | China | 5-15 | 0 |
| Serbia | FedEx | China | 3-7 | 45 |
| Singapore | FedEx | China | 3-7 | 0 |
| Slovakia | DHL / UPS |
Czech Republic
|
2-5 | 0 |
| Slovenia | DHL |
Czech Republic
|
2-5 | 0 |
| South Africa | 4PX | China | 5-15 | 15 |
| South Korea | FedEx | China | 3-7 | 0 |
| Spain | UPS |
Czech Republic
|
2-5 | 0 |
| Sweden | UPS |
Czech Republic
|
2-5 | 0 |
| Switzerland | FedEx | China | 3-7 | 20 |
| Thailand | FedEx | China | 3-7 | 0 |
| Turkey | 4PX | China | 5-15 | 0 |
| United Arab Emirates | 4PX | China | 5-10 | 0 |
| United Kingdom |
4PX/FedEx
|
China
|
3-7
|
20 |
| United States | FedEx / UPS | United States | 2-6 | 0 |
| Guam, United States | FedEx | China | 3-7 | 45 |
| Puerto Rico, United States | FedEx | China / United States | 3-7 | 20 |
| Alaska & Hawaii, United States | UPS | United States | 3-8 | 30 |
Shipping logistics providers: 4PX/EMS/DHL/UPS/USPS/FedEx
Processing Time: Normally orders will be shipped within 2 business days of purchase. Excluding unsuccessful payments, pre-sales, and other unforeseen special circumstances.
Delivery Estimates: Usually within 5-16 Natural days (Shipping times are only estimates and unfortunately, cannot be guaranteed).
*Note
1. Please verify you have the correct shipping address on your order before making payment, as this is the address we will ship to.If you want to modify your shipping address, please send emails to support@ortur.net within 48 hours after purchase, or we will ship to the address according to your order information.
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3. We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately contact us at support@ortur.net within 3 business days after receiving shipping.
Ortur assumes no responsibility for delayed or rejected orders due to the following reasons:
1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products are unavailable for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community to which the courier has no access.
Orders Tracking
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.