We have a 24/7 team of customer support that would quickly address the problem.
Please visit our ticketing system at
https://ortur.tech/support
or email us at
support@ortur3dprinter.com.
A reply will be promptly sent
Ortur Address: Room 201, Building 1, No. 6 Tianheng Road, Changping Town, Dongguan City, Guangdong Province